❓ 1. What types of products do you sell?
We specialize in premium men’s clothing and footwear, offering stylish, high-quality apparel and shoes for various occasions.
❓ 2. How can I place an order?
Simply browse our website ruthllc.shop, select your desired items, add them to your cart, and follow the checkout process. You will receive a confirmation email once your order is placed.
❓ 3. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as indicated at checkout.
❓ 4. How long does shipping take?
- Standard Shipping: 5–8 business days
- Expedited Shipping: 2–4 business days
Processing time is usually 1–3 business days. For more details, please refer to our Shipping Policy.
❓ 5. Do you ship internationally?
Currently, we primarily ship within the United States. For international shipping inquiries, please contact us at help@ruthllc.shop.
❓ 6. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.
❓ 7. What is your return policy?
We accept returns within 14 days of delivery, provided the items are unused, unwashed, and in original condition. For more details, please refer to our Return and Exchange Policy.
❓ 8. I received a damaged or incorrect item. What should I do?
Please contact us immediately at help@ruthllc.shop with your order number and photos of the issue. We will arrange a replacement or refund promptly.
❓ 9. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request.
❓ 10. How can I contact customer service?
You can reach our customer support team at:
📧 Email: help@ruthllc.shop
📞 Phone: +1 864-585-7736
We aim to respond to all inquiries within 24 business hours.