At Ruth LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with returns and exchanges under the following conditions:

1. Eligibility for Returns and Exchanges

You may request a return or exchange if:

  • The item is unused, unwashed, and in its original condition with all tags attached.
  • The request is made within 14 days of receiving your order.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale items
  • Gift cards
  • Items damaged due to misuse or improper care

3. How to Initiate a Return or Exchange

To request a return or exchange:

  1. Contact our support team at help@ruthllc.shop with your order number and reason for return.
  2. Wait for approval and instructions before sending the item back.
  3. Ship the product to the return address provided in the approval email.

Please do not send your purchase back without prior authorization.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5–7 business days to your original payment method.

6. Exchanges

  • If you wish to exchange an item for a different size or color, please indicate this when requesting an exchange.
  • Exchanges are subject to stock availability.

7. Damaged or Incorrect Items

If you received a defective, damaged, or wrong item, please contact us immediately at help@ruthllc.shop with photos of the issue.
We will arrange a replacement or full refund as appropriate.

8. Contact Us

For any return or exchange inquiries, please contact:

📧 Email: help@ruthllc.shop
📞 Phone: +1 864-585-7736